Addrian Nicolas

I am a customer service specialist with over seven years of experience supporting healthcare, telecom, retail, and finance customers, delivering solutions both onsite and remotely. I focus on handling complex inquiries, resolving escalations, and ensuring documentation accuracy while maintaining regulatory compliance.

In healthcare roles, I have supported prior authorizations, coordinated clinical reviews with nurses and medical directors, and maintained HIPAA and GINA compliance when handling sensitive data. I consistently help patients, providers, and customers understand billing, service eligibility, and alternative care options to prevent claim denials and reduce unexpected costs.

Across telecom, retail, and DME support, I have resolved order and product issues, managed billing and payments, handled escalations professionally, and promoted relevant products to meet customer needs. My approach emphasizes clear communication, active listening, and problem-solving to retain satisfaction and build trust.

I am experienced in cross-department collaboration, accurate documentation, and multitasking in fast-paced environments, with a proven record of reducing service delays and improving customer outcomes. I bring empathy, regulatory knowledge, and a customer-first mindset to every interaction.