Reyclint Sapdoy

I am a HIPAA Certified professional with over 8 years of BPO experience supporting U.S.-based clients across healthcare, medical billing, revenue cycle management, customer service, hospitality, retail, e-commerce, and sales.

My most recent role was as a Medical Accounts Receivable Specialist with Coronis Health, where I supported U.S. healthcare clients and handled accounts receivable follow-up, insurance verification, claim research, claim scrubbing and resubmission, denial management, payment posting, appeals, and patient account resolution. I have experience working with professional claims across General Practice, Cardiology, Gastroenterology, and Oncology. I am also familiar with healthcare systems and platforms including Epic, Athena IDX, Availity, Waystar, NGS Medicare portals, and other provider and payer portals.

Before moving into medical billing and RCM, I worked in healthcare customer service supporting Medicare, Medicaid, and Medicare Part D members. I handled complex member concerns involving insurance registration, enrollment and disenrollment, retention, prior authorization support, appeals, and grievances. I was also assigned to an Escalations Team, where I handled difficult concerns requiring Tier 2 investigation and resolution. As a Subject Matter Expert, I supported new employees during nesting by providing coaching, process guidance, and sharing best practices.

I also have experience in hospitality, retail, e-commerce, and guest experience. I have provided live chat and email support, assisted with bookings, online purchases, order placement and tracking, refunds, and after-sales concerns. My sales experience has also strengthened my ability to understand customer needs, explain services clearly, educate customers about available options, and communicate terms and conditions effectively.

Throughout my career, I have developed strong analytical thinking, communication, problem-solving, research, documentation, and customer service skills. I am comfortable working independently in a remote environment, managing multiple priorities, learning new systems, and collaborating with international teams.

My primary career interests are in Medical Billing, Revenue Cycle Management, Accounts Receivable, Healthcare Virtual Assistance, Insurance Verification, Claims and Denial Management, Healthcare Customer Support, and remote customer operations. I am also open to opportunities in customer experience, guest support, e-commerce, and administrative support where my healthcare knowledge, technical skills, and extensive customer service experience can add value.

I am looking for a long-term remote opportunity with a company where I can contribute my existing experience, continue developing professionally, and become a reliable member of a growing team.