Lia Mantua

Processed patient appointments and inquiries to support accurate scheduling, and maintained patient records with strict attention to HIPAA compliance. Coordinated with clinical and administrative teams to coordinate patient services and improve operational efficiency.

Directed daily administrative operations, established quality control procedures, and prioritized workload distribution to improve team efficiency. Maintained client database accuracy by updating property details to support data integrity and timely real estate operations.

Provided seamless customer interactions by responding promptly and accurately in an online service environment. Managed digital appointment scheduling, supported order tracking and product inquiries via chat, maintained interaction records, and escalated platform issues to technical teams.

Processed escalated customer grievances involving telecom and IT billing complexities, accelerating case closure and improving service reliability. Coordinated with internal teams to track complaint progress and maintain transparent, timely updates to customers.

Diagnosed and repaired hardware and software faults to ensure consistent device performance and minimize operational disruptions. Resolved network connectivity issues as part of Level 2 support, documented solutions, and maintained accurate technical procedures for the knowledge base.

Resolved IT and billing inquiries promptly by troubleshooting technical issues and processing billing adjustments accurately. Collaborated with cross-functional teams to escalate and resolve complex problems, improving first-contact resolution and reducing repeat calls.

Cultivated new client relationships through targeted outreach and helped authors choose tailored publishing options. Improved customer engagement by advising on print and digital service offerings and supporting adoption of publishing solutions.

Verified complex transaction details and clarified policy information to reduce customer confusion in banking and healthcare support. Improved call resolution efficiency by investigating customer concerns and providing accurate, compliant answers.

Resolved billing inquiries and monitored account discrepancies to maintain billing accuracy and regulatory compliance. Communicated billing policies clearly to customers and supported streamlined payment-related workflows.

Completed a Diploma in Professional Education at Cebu Normal University.

Earned a Bachelor of Science in Development Communication, majoring in Community Broadcasting, at Leyte State University (now Visayas State University).

Graduated from Plaridel National High School.