Open to opportunities

eco User

@ecouser

Message

Experienced medical biller with extensive BPO background and facility claims expertise.

Philippines

Message

What I'm looking for

I seek a role leveraging my medical billing and claims expertise in a supportive, growth-oriented environment where I can improve payment outcomes and expand responsibilities.

I am a medical biller with over eight years of medical billing experience and more than thirteen years in the BPO industry. I have hands-on experience working facility claims for California and Arizona hospitals, addressing claim rejections, and ensuring accurate submission to the correct insurers for payment.

I began in collections and transitioned into billing where I led claim resolution efforts and collaborated with insurance processes to improve payment outcomes. I am service-oriented, experienced in member and technical support roles, and seek opportunities that leverage my billing expertise and offer professional growth.

Experience

Work history, roles, and key accomplishments

Medical Biller

Optum Global Solutions

Jan 2017 - Oct 2025 (8 years 9 months)

Managed facility claims for California and Arizona hospitals, addressed claim rejections and routed corrected claims to appropriate insurers to improve payment resolution. Promoted from collections to billing and supported end-to-end claims processing.

Medical Billing Insurance Verification Denial Management Revenue Cycle EHR Data Entry

Technical Support Representative

Convergys Philippines

Feb 2016 - Dec 2016 (10 months)

Provided technical support for AT&T customers, troubleshooting phone, cable TV and internet connectivity issues and guiding customers to resolution. Maintained service quality and first-call resolution targets.

Technical Support Troubleshooting Customer Service Ticketing Systems Connectivity Diagnostics Escalation Management Communication

Customer Service Representative

Concentrix Daksh Services Philippines Corp

Sep 2014 - Jan 2016 (1 year 4 months)

Handled Aetna member and patient inquiries regarding eligibility, benefits and claims, providing accurate information and support to resolve coverage issues. Ensured compliance with client processes and quality standards.

Customer Service Call Center Operations Data Entry CRM

Customer Service Representative

TeleTech

Oct 2013 - Apr 2014 (6 months)

Managed customer inquiries for Comcast regarding monthly cable and internet billing, resolving billing questions and assisting with account issues to maintain customer satisfaction.

Customer Service Billing Support Account Management Troubleshooting CRM Communication Problem Solving

Customer Service Representative

TeleTech

Nov 2012 - Jul 2013 (8 months)

Assisted Barnes & Noble customers with order placement and tracking, resolving order issues and providing purchase support to improve fulfillment experience.

Customer Service Order Management CRM Communication Data Entry

Customer Service Representative

Teleperformance

Nov 2011 - Nov 2012 (1 year)

Handled Hawaiian Airlines customer calls to verify flight details, reschedule bookings and assist with online reservations, improving booking accuracy and customer satisfaction.

Customer Service Reservation Support Communication Problem Solving Attention To Detail