Leonardo Garcia

Oversee collections for a regional portfolio of waste management accounts, investigating past-due accounts and implementing collection strategies. Build client relationships and use CRM software to track account activity and ensure compliance.

Managed a high-volume portfolio of over 800 accounts, conducting reviews to identify past-due balances and prioritize collection efforts. Utilized investigative techniques and maintained communication with accounts payable departments to resolve discrepancies.

Served as primary point of contact for member inquiries via phone and email, addressing questions about memberships, payments, and account management. Provided technical support for the Member Portal and assisted with account reinstatements and collections calls.

Reviewed and processed member applications, verified notifications of deceased members, and managed daily reports of failed payment transactions. Audited past-due accounts and distributed email receipts.

Processed payments from inbound calls and in-office visits, and conducted outbound collection calls for accounts exceeding delinquency grace period. Assisted with administrative tasks and mailing vehicle titles.

Assisted Office Manager with daily operations and administrative paperwork, developed expert-level knowledge of company website and software platforms, and provided client support via multiple channels. Served as primary escalation point for complex inquiries.

Transported passengers to destinations and accommodated delivery requests, using GPS and platform apps to optimize routes. Maintained communication with passengers and delivery customers to ensure satisfaction.

Operated forklifts to locate and relocate pallets, built mixed pallets, and wrapped and staged them for loading. Supported picker team and ensured efficient order processing.

Combined customer service and material handling, operating forklift to restock merchandise and assisting members with loading full pallets onto vehicles. Ensured efficient service and safety standards.

Unloaded merchandise from delivery trucks, sorted by department, and restocked the sales floor. Performed sequential duties until the truck was emptied.

Performed customer service, cashiering, and maintenance duties, including opening and closing procedures, processing transactions, and maintaining cleanliness. Handled cash and restocked merchandise.

Pursued a diploma in Information Technology with a focus on Computer Network Administration from 2005 to 2007.

Attended Gorton High School from 1999 to 2003.