Xavier McNeill
@xaviermcneill
I am a customer service and collections specialist skilled in negotiation, account management, and claims resolution.
United StatesWhat I'm looking for
I am a customer-focused collections specialist and licensed insurance producer with experience in inbound and outbound support, claims investigation, and account servicing. I handle negotiations, settlements, and payment plan setups while prioritizing clear communication and compliance.
I have worked across collections, insurance claims, technical support, and retail sales—training staff, leading sales on floor categories, and investigating potential fraud. I routinely activate accounts, negotiate arrangements, and make evidence-based decisions on liability and settlements.
I bring practical account management, upselling, and organizational skills, combined with Property & Casualty and Personal Lines licensing. I am eager to contribute my negotiation and problem-solving strengths to a team that values client relations, accuracy, and steady growth.
Experience
Work history, roles, and key accomplishments
Collections Specialist
Spring Oaks Capital, LLC
Dec 2024 - Present (8 months)
Makes outbound calls to activate accounts, negotiates arrangements and settlement agreements, and manages account servicing to maintain receivables.
Collections Specialist
Citibank
Mar 2023 - Mar 2024 (1 year)
Handled inbound collection calls to collect payments, negotiated settlements, set up payment plans, and advised customers on legal options related to collections.
Claims Adjuster
Allstate Insurance
May 2022 - Aug 2022 (3 months)
Investigated daily claims to determine liability, gathered evidence, identified potential fraud, and made coverage and legal decisions based on findings.
Technical Support
Verizon
Feb 2022 - May 2022 (3 months)
Provided inbound technical support and live device assistance, guided customers through troubleshooting and device setup, and handled billing-related inquiries.
Licensed Insurance Agent
GEICO
Jun 2020 - Mar 2021 (9 months)
Handled inbound policy support, processed payments and policy changes, advised customers on coverages, upsold additional policies, and investigated potential fraud.
Senior Sales Advisor
Office Depot
Aug 2018 - Jun 2020 (1 year 10 months)
Led sales for technology and furniture, trained new employees, managed daily sales records, and supported in-store print services and customer service operations.
Sales Associate/Cashier
Toys R Us
Nov 2016 - Jan 2017 (2 months)
Operated cashier, stocked merchandise, assisted customers with product selection, and maintained store floor operations to support sales.
Education
Degrees, certifications, and relevant coursework
Green Run High School
High School Diploma, General Studies
2014 - 2018
High school diploma completed at Green Run High School in Virginia Beach from September 2014 to June 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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