Aianna Orta

I bring strong customer service, professional telephone etiquette, and effective issue resolution, working collaboratively while adhering to company protocols and business practices.

In IT Help Desk / Technical Support, I provided Tier 1 support by verifying users through authentication protocols, routing issues, and troubleshooting problems including virus & malware removal, email configuration, and basic network connectivity checks. I responded to tickets and messages with clear documentation of issues and resolutions to drive timely outcomes.

As a Customer Account Representative / Collections Specialist, I developed affordable payment plans, secured debit/ACH authorizations, and modified arrangements for disputed accounts while staying compliant with applicable laws, regulations, and company standards. I identified customer hardship cues, maintained accurate account information, and used automated collections software, Microsoft Outlook, and basic Excel to manage schedules and communications.

Beyond support and collections, I’ve represented customer brands as a PT Delivery Driver / Package Handler and contributed to quality-focused production work as an ABB Assembler / Production Associate. I followed SOPs, operated equipment safely, performed routine quality inspections, and read and interpreted technical diagrams and work instructions to ensure accurate assembly.