I've supported accounts receivable and collections at DuraServ, managing customer accounts, monitoring aging balances, and resolving outstanding invoices and billing discrepancies.
At Wells Fargo, I reviewed consumer collection activity for quality assurance and compliance, validating account information, payment arrangements, and collection documentation. I also supported escrow and financial operations by verifying account information, researching documentation, and resolving customer inquiries.
My experience at Capital Group included resolving outstanding client account issues, reviewing records for compliance, and maintaining detailed documentation while communicating clearly with clients.
Earlier at Waste Management, I managed customer accounts, resolved billing concerns, and was promoted to train and coach new employees. I balance customer service with risk mitigation, accurate records, and timely account resolution.
