Open to opportunities

Mary Ann Cambronero

@maryanncambronero

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Dedicated customer service associate with extensive experience in support.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and dynamic environment, with opportunities for growth and development.

I am a dedicated and compassionate customer service associate with a strong commitment to providing exceptional assistance to every customer I encounter. My extensive experience in various customer service settings has equipped me with the skills necessary to deliver outstanding support, ensuring customer satisfaction and loyalty.

Throughout my career, I have worked with reputable companies such as Alorica, Amazon, TeleTech, and Accenture Inc., where I honed my abilities in effective communication and critical thinking. I thrive in high-pressure environments and excel at dealing with people at all levels, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Accenture Inc.

Nov 2021 - Present (4 years 1 month)

Provided comprehensive customer support for various client accounts. Utilized computer systems to log interactions and manage customer data.

Customer Support Data Entry Computer Literacy Communication Client Management

Customer Service Associate II

TeleTech

Apr 2021 - Present (4 years 8 months)

Managed complex customer service scenarios and escalated issues as needed. Collaborated with team members to improve service delivery.

Customer Service Team Collaboration Problem Solving Communication Call Center Operations

Customer Service Associate

Amazon

Sep 2020 - Present (5 years 3 months)

Handled customer service inquiries and provided solutions for product-related issues. Ensured timely and accurate resolution of customer concerns.

Customer Service Troubleshooting Communication CRM Software

Customer Service Associate

International Airline Services Asia Inc. (IASA)

Feb 2020 - Present (5 years 10 months)

Assisted customers with inquiries and resolved issues efficiently. Maintained a high level of customer satisfaction through effective communication.

Customer Support Conflict Resolution Communication Ticketing Systems Data Management

Customer Service Associate

Alorica

Aug 2017 - Present (8 years 4 months)

Provided exceptional customer assistance and support across various settings. Delivered outstanding support to every customer encountered.

Customer Service Critical Thinking Communication Problem Solving Data Entry

Education

Degrees, certifications, and relevant coursework

Olivarez College

Bachelor of Science, Tourism

Studied the principles and practices of tourism, including hospitality management, travel operations, and cultural tourism. Gained knowledge in international airline services and customer relations within the tourism industry.