At JG Goods, I took operational responsibility for five businesses within two weeks, with no handover. I mapped six departments for AI opportunities and set priorities with the CEO.
I designed agent workflows using MCP integrations and markdown context files, with human checks where they matter. One workflow cut video script production, including review, from two hours to 20 minutes; an invoicing agent saves around 30 minutes a day.
I'm leading RIKY AI from business case through internal testing, and directed the build of its three-agent system. I mapped data flows and API integrations, worked with legal on GDPR-compliant data governance, and coordinated two development teams toward launch readiness.
Before JG Goods, I worked at Venufyi and WTW. At WTW, I managed enterprise benefits programmes, helped win MongoDB's account, supported its onboarding across 50 countries, and retained American Express through roughly 80 renewals in one year.
