Looking for a job

Gopinath Magaji Eshwar

@gopinathmagajieshwar

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I am a Strategic AI delivery executive driving AI governance, automation, and measurable cost savings.

United Kingdom

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What I'm looking for

I seek senior roles leading AI delivery and governance in regulated financial services, where I can drive automation, stakeholder alignment, and measurable cost savings within agile teams.

I am a Strategic AI delivery executive with 14+ years' experience in financial services, focused on delivering AI portfolio roadmaps, governance and automation that drive measurable business outcomes.

At HSBC I led global AI delivery across 10+ markets, standardizing NLP frameworks to deliver $2M+ annual savings and implementing governance for 600K+ monthly interactions while ensuring Group Standards and FCA/PRA compliance.

In customer-facing and vendor roles I have driven ARR growth, retained enterprise clients through trusted advisor relationships, and delivered complex programs on time and on budget using embedded risk controls and clear stakeholder reporting.

I bring hands-on expertise in Conversational AI, NLP frameworks, Agile (Scrum/Kanban), backlog optimisation, JIRA/Confluence and large-scale cross-functional leadership, and I focus on creating risk-aware, scalable automation that aligns with C-suite strategy and regulatory requirements.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

LivePerson UK Ltd

Dec 2023 - Present (1 year 9 months)

Led strategic AI programs for nine enterprise clients, implementing governance frameworks that secured $1.4M in ARR growth and retained 100% of clients through C-suite engagement and transparent reporting. Drove on-time, on-budget delivery with embedded risk controls and produced customer success case libraries to influence product prioritization.

Customer Success Technical Program Management AI Governance Stakeholder Management Risk Management Reporting

Senior Conversational AI Developer

Jaguar Land Rover

Apr 2023 - Nov 2023 (7 months)

Led integration of conversational AI into JLR’s EV OneApp and coordinated with LivePerson, TCS, and in-house teams to ensure governance and strategic alignment. Successfully transferred capabilities from partners to internal teams, establishing foundations for scalable automation.

NLP System Integration LivePerson Partner Handover Governance

Conversational Studio Manager

HSBC EDPI (India) Pvt Ltd

Dec 2009 - Apr 2023 (13 years 4 months)

Led global AI delivery across 10 markets, delivering $2M+ annual savings through standardized NLP frameworks and implementing governance for 600K+ monthly interactions to ensure compliance. Managed 300+ cross-functional teams and accelerated go-to-market by 30% via Scrum/Kanban and backlog optimisation.

NLP Stakeholder Management Jira