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Marvellous Ncube

@marvellousncube

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Experienced operations leader with a focus on AI and optimization.

United Kingdom

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my skills in operations and project management to drive impactful results.

I am a results-driven operations leader with a proven track record in optimizing sales funnels and enhancing customer engagement through innovative technology solutions. My recent role as Head of Operations at AOK9 & Absolute Dogs allowed me to lead significant projects, such as launching an AI-powered Zendesk chatbot that improved customer satisfaction by 17% and reduced response times by 40%. I take pride in my ability to drive efficiency and revenue retention strategies, having saved £135K annually through video infrastructure migration and optimized tools.

Previously, as a Senior Project Manager at Digital Echoes, I delivered an AI-powered legal advisory bot that projected substantial savings for law firms. My experience spans managing agile teams, refining processes, and delivering projects that not only meet but exceed client expectations. I am passionate about leveraging technology to streamline operations and enhance user experiences, as demonstrated by my success in launching the JobJar mobile app, which achieved over 10K downloads and a 4.8-star rating.

Experience

Work history, roles, and key accomplishments

Head of Operations

AOK9 & Absolute Dogs

Dec 2023 - Aug 2024 (8 months)

Led Shopify funnel optimisation, increasing conversion rates by 18% and reducing bounce rates by 26%, directly improving top-of-funnel sales efficiency. Launched AI-powered Zendesk chatbot, improving CSAT by 17% and reducing first-response time by 40%. Migrated video infrastructure, saving £135K annually, and optimised tools including Recharge & Klaviyo, cutting churn by 12%.

Shopify Zendesk Klaviyo ReCharge Funnel Optimization Conversion Rate Optimization Customer Service

Senior Project Manager

Digital Echoes

Mar 2022 - Dec 2023 (1 year 9 months)

Delivered AI-powered legal advisory bot projected to save 25% in human capital costs for UK law firms. Managed sprint teams of 6–12 and refined agile velocity using Jira, leading to 27% faster feature releases. Conducted BDD sessions and wrote 100+ user stories that enabled sales team to scope clients with 2x more accuracy.

AI Project Management Agile Methodologies Jira BDD Forecasting Systems Procurement Feature Release

Senior Project Manager

Guion Consultancy

Feb 2020 - Mar 2022 (2 years 1 month)

Launched the JobJar mobile app, hitting 10K+ downloads and a 4.8 rating, driving growth with UX enhancements that improved engagement by 32% and MoM growth by 15%. Supported GTM alignment and shortened delivery timelines by 23% through agile coordination, optimising for quicker lead-to-close motion. Reduced operational costs by 15% by driving sprint retrospectives and vendor process improvements,

Mobile App Development UX Enhancements Sprint Retrospectives Vendor Management Project Management

Project Manager

Silveris Ltd

Jan 2017 - Feb 2020 (3 years 1 month)

Led a £1.2M digital transformation, saving £2.5M annually by automating admin and sales workflows, directly supporting pipeline throughput and operational scalability. Built custom B2B software for real estate clients, automating 40% of the rental workflow and improving turnaround time by 35%. Improved client retention by 7.5% via UX and lifecycle automation, tying product experience directly to L

Digital Transformation Workflow Automation B2B Software UX Customer Retention Project Management

Education

Degrees, certifications, and relevant coursework

Lord Ashcroft International Business School

BSc., Business Management & Economics

Studied core principles of business management and economic theories. Gained a comprehensive understanding of market dynamics, organizational behavior, and strategic decision-making.