Abdallah Diab

- Built 25+ operational workflows across Finance, HR, Recruitment, AI, and Client Services.
- Designed a recruitment pipeline supporting 500+ candidate screenings.
- Implemented Agentic AI workflows using ClickUp AI Agents and Claude to automate operations.
- Automated payroll, invoicing, financial reporting, and revenue tracking.
- Standardized operations through SOPs, QA frameworks, and AI knowl

As the Operations Manager heading ILMS, I oversee all operational functions—including productivity, people management, research, and instructional design—to ensure the efficient and high-quality production of our educational courses and products.

- Built and maintained a comprehensive Project & Productivity Tracker, enhancing oversight of 850 courses across 12 research centers.
- Led a cross-func

- Developed the A-Z onboarding, guiding new hires from recruitment to successful probation.
- Reduced Team Turnover by 25% through structured performance support and regular checkins.
- Delivered 15-plus workshops and training sessions to enhance Research Team skills.
- Established a Performance Management System to track team productivity for 50-plus researchers.
- Managed interviewing and recru

- Led a team of 4 researchers as Research Lead, coordinating project timelines, reviewing deliverables & conducting quality assurance.
- Conducted in-depth secondary research across multiple domains related to personal and workplace productivity.
- Authored 5 published blog articles and developed 10 comprehensive research reports targeted for course development.

• Managed social media marketing through content curation, publishing, and engagement, boosting traffic by 10%+ using tools like Later Media and Hootsuite.
• Oversaw Instagram, YouTube, LinkedIn, and Twitter accounts to enhance brand presence.
• Translated company content between English and Arabic for broader audience reach.

• Led weekly research on market trends, investors, podcast guests, and disability diversity.
• Delivered weekly reports with key findings and recommendations.
• Advocated for diversity and accessibility, ensuring inclusive content and products.

• Created 20+ online academic courses and videos for on-demand access in the school’s database.
• Tutored primary students in mathematics on-demand.
• Assisted students through shadow teaching during summer break.

• Managed customer inquiries via phone, email, and in-person with efficiency.
• Assisted in quarterly inventory counts and organized product storage by code.
• Delivered product information using effective sales techniques and maintained accurate sales records.
• Cultivated strong client relationships with both new and existing customers.

This Postgraduate Degree is the only course in the UK to hold dual institutional accreditation, being accredited by both the British Psychological Society (BPS) and the Association for Business Psychology (APB).

This course helps graduates understand how people behave at work and make daily business decisions by investigating various approaches to applying psychological principles in the workpla

Master of Science (MSc) in Occupational and Business Psychology. This postgraduate course is dual-accredited by the British Psychological Society (BPS) and the Association for Business Psychology (APB).