leeann innes

Responded to diverse customer and business inquiries across multiple channels, including calls, messages, and emails. Managed bookings, invoicing, and facilitated liaison between entertainment acts and venues, fostering excellent client relationships for repeat business.

Managed high volumes of inbound and outbound customer calls, effectively controlling conversations while maintaining professionalism. Successfully transferred customers to appropriate teams with clear handovers and consistently met daily KPIs in a structured environment.

Contacted business owners to offer tailored account solutions, conducting fact-finds and providing quotes based on customer needs. Managed the onboarding process and early-stage account support, consistently meeting and exceeding individual and team sales targets.

Provided essential practical and emotional support to clients, ensuring accurate record-keeping and medication logs. Assisted with personal care and actively promoted independent living for individuals under care.

Contacted businesses to offer utility consultations, efficiently managing appointment schedules and updating CRM records. Provided crucial follow-up and ensured a smooth communication flow throughout the consultation process.

Managed retention campaigns and supported new customer acquisitions, providing one-to-one coaching and performance reporting for junior team members. Delivered high-value quotes based on detailed customer fact-finds, contributing to sales success.

Grade: English Language (B), English Literature (C), Drama (B), Science (C), Mathematics (C), History (D)

Achieved strong passes in core subjects including English Language (B), English Literature (C), Drama (B), Science (C), and Mathematics (C). Developed foundational academic skills across a range of disciplines.