Open to opportunities

Leah Schmidt

@leahschmidt

Artist and storyteller expressing through writing, acting, and modeling, grounded in empathy, clarity, and human connection

United States

Message

What I'm looking for

I’m looking for a role where I can own learning operations end-to-end—scaling onboarding, coordinating training delivery, and improving outcomes with data, strong customer partnership, and continuous coaching.

Learning and enablement professional experienced in developing, supporting, and onboarding new hires, customers, and instructors. Trained and mentored over 150 new hires with a 94 NPS and a 99% graduation rate. Proven ability to anticipate stakeholder needs, develop impactful solutions, and successfully manage multiple deliverables.

Experience

Work history, roles, and key accomplishments

Learning Operations Coordinator

Educate360

Dec 2024 - Apr 2026 (1 year 4 months)

Managed daily operations for a team of 40 instructors and contractors, including scheduling high-volume training requests. Led learning delivery across 4 divisions for 150+ sales requests, onboarded 8 instructors, and supported Salesforce LMS administration for 500+ courses.

Learning Operations Training Delivery Salesforce SharePoint LMS administration Scheduling

Customer Success Manager

Yelp

Sep 2023 - Jul 2024 (10 months)

Increased customer retention to 60% from 40% by upselling advertising programs and demonstrating ROI. Maintained CSAT at 90%+ across 100+ accounts, onboarding customers and optimizing ads and upgraded pages; conducted QA call analysis to validate refunds.

Customer Success Management Retention Strategy Upsell ROI Analysis CSAT Customer Onboarding QA Call Review Refund Validation Customer Experience

Learning Advisor

Oct 2022 - Apr 2023 (6 months)

Supported delivery of global leadership programs for 200+ participants across the UK and US, managing timelines, vendors, logistics, and lessons learned. Developed course support content in Sway and SharePoint and led a monthly company newsletter for Women in Project Management.

Leadership Development Vendor coordination Timeline Development And Management Sway SharePoint Content Development 30 60 90 Planning

Sales Training Specialist

Homeward

Jan 2022 - Aug 2022 (7 months)

Delivered sales training to 150+ new hires, achieving a 99% graduation rate and 94 NPS. Created soft-skills training content, monitored progress in Articulate, and used Gong to evaluate calls and coach to improve call quality scores.

Sales Training Soft Skills Gong Training Calls Active Listening Objection Handling

Advisor

Homeward

Mar 2021 - Jan 2022 (10 months)

Used Salesforce to manage a sales pipeline while making 80+ calls per day and scheduling appointments. Educated clients and real estate agents on program details, adapted sales strategies to market changes, and resolved mortgage and technical support issues to ensure customer satisfaction.

Salesforce Pipeline Management Appointment Scheduling Real Estate Sales Support Sales Strategy Mortgage Support

Customer Success Representative

HID Global

Jan 2020 - May 2020 (4 months)

Resolved customer issues from first contact to completion using Salesforce and followed up within 24 hours. Worked across Salesforce, Oracle, Agile, and Microsoft tools to drive issue resolution and customer satisfaction.

Customer Success & Support Salesforce Oracle Agile MS Tools Customer Satisfaction