At CoinFlip, I lead onboarding programs for cohorts of 25+ employees, from structured training and live practice through nesting and transition to production. These programs achieve a 90% transition-to-production success rate.
I redesigned learning pathways and strengthened post-training support, reducing onboarding ramp time by approximately 20%. I also use learner performance and quality data to guide coaching and curriculum enhancements, contributing to an approximately 20% improvement in quality performance.
Previously, at Fetch, I facilitated onboarding programs that improved team performance by approximately 25%, and I designed learning materials and reinforcement strategies. My background also includes customer-facing roles at Comcast and DIRECTV/AT&T, a Bachelor of Science in Business Management of Technology, and a Certified Professional Trainer (Train-the-Trainer) credential.
