Leah Eubanks
@leaheubanks
Customer service professional with 15 years' experience in sales support and technical troubleshooting.
United StatesWhat I'm looking for
I am a hardworking customer service professional with 15 years of experience in sales support, technical assistance, and order management across multiple industries. I consistently de-escalate issues and deliver timely solutions that boost customer retention.
Currently I support customers at a metal roofing supplier and work as a closed captioner, crafting accurate subtitles and meeting tight deadlines. My background includes DSL troubleshooting, retail, assembly quality control, and interior remodeling, which have honed my problem-solving and attention to detail.
I am seeking a remote customer service role where I can apply my communication, upselling, and technical troubleshooting skills to improve customer experience and contribute to a collaborative team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
1st Coast Metal Roofing Supply
Jan 2024 - Present (1 year 8 months)
Provide sales support and technical assistance, resolving complex customer complaints and upselling products while consistently meeting performance metrics for response and resolution times.
REClosed Captioner
Rev
Jun 2019 - Present (6 years 3 months)
Craft accurate, time-aligned subtitles for diverse media, meeting deadlines and adhering to strict captioning guidelines to improve accessibility and viewer comprehension.
Customer Service Representative
PRC LLC
Jan 2010 - Jan 2013 (3 years)
Resolved DSL issues for business clients, communicated outage updates, and guided troubleshooting to improve service reliability and client satisfaction.
Customer Service Representative
PRC LLC
Jan 2006 - Jan 2010 (4 years)
Built strong client relationships through empathetic troubleshooting and consistent service delivery, maintaining positive outcomes for business customers.
Education
Degrees, certifications, and relevant coursework
South Floyd High School
High School Diploma, General Studies
2014 - 2015
Earned a High School Diploma from South Floyd High School (Hi Hat, KY) during 2014–2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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