Donovan DeVaughnDD
Open to opportunities

Donovan DeVaughn

@donovandevaughn

Experienced customer service professional dedicated to client satisfaction.

United States

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities in a supportive environment.

I am an experienced and dedicated customer service professional with a strong track record of delivering exceptional support and fostering positive client relationships. My collaborative approach and clear communication have been recognized by both colleagues and clients alike. I am committed to creating meaningful customer experiences, resolving issues with care and efficiency, and contributing to a team-oriented, customer-first culture.

Throughout my career, I have demonstrated a passion for relationship-building and service excellence. At ADT Security, I provided exceptional customer service to both new and existing customers, resulting in significant upselling and improved customer engagement. My proficiency in Salesforce has allowed me to manage customer relationships effectively and streamline workflow processes, enhancing team efficiency.

In previous roles, I have taken on various responsibilities, from supervising teams at UPS to ensuring timely deliveries at FIRST COAST DELIVERY. My ability to adapt to fast-paced environments and my strong problem-solving skills have consistently contributed to business growth and customer satisfaction. I am eager to bring my skills and experience to a new opportunity where I can continue to support and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

UP

Preload Supervisor

UPS

Feb 2022 - Feb 2023 (1 year)

Performed root-cause analysis to solve problems, and guided employees on understanding and meeting changing customer needs, and areas of deficiency. Worked with dispatchers and the outbound production team to enhance service delivery for customers.

SC

Retail Sales Associate

Sam's Club

Mar 2018 - Nov 2019 (1 year 8 months)

Greeted each customer and offered assistance in finding requested items, helping to boost customer satisfaction and retention. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

PF

Retail Sales Associate

Peterbrooke Chocolatier Amelia Island & Fernandina

Nov 2017 - Mar 2018 (4 months)

Greeted each customer and offered assistance in finding requested items, assuring that their needs were met. Worked the cash register and closed down the store each night.

Education

Degrees, certifications, and relevant coursework

Florida State College At Jacksonville logoFJ

Florida State College At Jacksonville

Associate of Arts, Business Management

Completed an Associate of Arts degree with a focus on Business Management. Gained foundational knowledge in business principles and management practices.

Tech stack

Software and tools used professionally

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Donovan DeVaughn - Sales & Customer Support Representative - ADT Security | Himalayas