Donovan DeVaughn
@donovandevaughn
Experienced customer service professional dedicated to client satisfaction.
What I'm looking for
I am an experienced and dedicated customer service professional with a strong track record of delivering exceptional support and fostering positive client relationships. My collaborative approach and clear communication have been recognized by both colleagues and clients alike. I am committed to creating meaningful customer experiences, resolving issues with care and efficiency, and contributing to a team-oriented, customer-first culture.
Throughout my career, I have demonstrated a passion for relationship-building and service excellence. At ADT Security, I provided exceptional customer service to both new and existing customers, resulting in significant upselling and improved customer engagement. My proficiency in Salesforce has allowed me to manage customer relationships effectively and streamline workflow processes, enhancing team efficiency.
In previous roles, I have taken on various responsibilities, from supervising teams at UPS to ensuring timely deliveries at FIRST COAST DELIVERY. My ability to adapt to fast-paced environments and my strong problem-solving skills have consistently contributed to business growth and customer satisfaction. I am eager to bring my skills and experience to a new opportunity where I can continue to support and enhance customer experiences.
Experience
Work history, roles, and key accomplishments
Sales & Customer Support Representative
ADT Security
Jun 2023 - Present (2 years)
Provided exceptional customer service to both new and existing customers interested in ADT products, resulting in an immense amount of upselling. Proficient in using Salesforce to manage customer relationships, track sales leads, and streamline workflow processes.
Preload Supervisor
UPS
Feb 2022 - Feb 2023 (1 year)
Performed root-cause analysis to solve problems, and guided employees on understanding and meeting changing customer needs, and areas of deficiency. Worked with dispatchers and the outbound production team to enhance service delivery for customers.
Delivery Driver
FIRST COAST DELIVERY- Amazon
Dec 2019 - Jan 2022 (2 years 1 month)
Precisely calculated routes, according to designated areas, maintain efficient delivery times. Promoted positive customer service by delivering on-time shipments, and fully resolving issues.
Retail Sales Associate
Sam's Club
Mar 2018 - Nov 2019 (1 year 8 months)
Greeted each customer and offered assistance in finding requested items, helping to boost customer satisfaction and retention. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Retail Sales Associate
Peterbrooke Chocolatier Amelia Island & Fernandina
Nov 2017 - Mar 2018 (4 months)
Greeted each customer and offered assistance in finding requested items, assuring that their needs were met. Worked the cash register and closed down the store each night.
Education
Degrees, certifications, and relevant coursework
Florida State College At Jacksonville
Associate of Arts, Business Management
Completed an Associate of Arts degree with a focus on Business Management. Gained foundational knowledge in business principles and management practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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