Open to opportunities

Leacin A

@leacina

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Customer service agent with expertise in digital content creation.

Romania

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What I'm looking for

I seek a dynamic role that fosters creativity and growth in a collaborative environment.

I am a dedicated professional with a diverse background in customer service, digital content creation, and operational management. My experience as a Customer Service Agent at SGC Globals SRL has honed my ability to communicate effectively in both English and Romanian, allowing me to assist customers with their inquiries and resolve issues efficiently. I pride myself on my advanced communication skills and my technical proficiency in various software tools, which enable me to provide exceptional service and support.

In addition to my customer service role, I have freelanced since 2018, selling digital products and offering editorial services on platforms like Etsy and Fiverr. My skills in Adobe Photoshop, Sony Vegas Pro, and Blender 3D have allowed me to create engaging content and videos, enhancing my ability to connect with audiences. I am currently pursuing a Bachelor's Degree in Economics and International Business, which complements my technical skills and prepares me for future challenges in the business world.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

SGC GLOBALS SRL

Jan 2025 - Present (5 months)

Responsible for recovering past due invoices directly from customers, conducting phone or email conversations exclusively in English. Utilized TCN, SAP, Sales Force, and Microsoft Office suite to assist customers with online payments, resolve invoice delivery issues, and manage credit applications.

Debt Collection Customer Service SAP Salesforce Excel Zoom Bill Trust

Computer Room Operator

VrHouse SRL

May 2023 - Present (2 years 1 month)

Resolved hardware and software issues for customer devices, ensuring smooth operation of the computer room. Managed customer assistance, took reservations, maintained inventory, and prepared detailed end-of-shift reports using Excel.

Inventory Management Microsoft Excel Multitasking Reserving

Freelancer

Self Employed

Jan 2018 - Present (7 years 5 months)

Successfully sold digital products and provided editorial services on platforms such as Etsy and Fiverr. Applied skills in Adobe Photoshop, Sony Vegas Pro, and Blender 3D, alongside experience in YouTube video production including scriptwriting and SEO.

Editing Services Etsy Fiverr Adobe Photoshop Blender SEO

Education

Degrees, certifications, and relevant coursework

University of Craiova

Bachelor ’s Degree, Economics and International Business

Currently pursuing a Bachelor's Degree in Economics and International Business. The program focuses on economic principles and global business practices.

University of Craiova

Bachelor ’s Degree, Aviation Equipment and Installations

Completed a Bachelor's Degree in Aviation Equipment and Installations. The curriculum covered various aspects of electrical engineering relevant to aviation.