Sarah Ahmed Abdelghany
@sarahahmedabdelghany
Detail-oriented graduate with 3+ years in customer support.
ZimbabweWhat I'm looking for
I am a hard-working and detail-oriented graduate with over three years of experience in customer support and personal assisting tasks. My journey has equipped me with exceptional communication and organizational skills, which I have utilized in various roles to enhance customer satisfaction and streamline operations. I am eager to kick-start my career in the professional world, where I can leverage my skills and continue to learn and grow.
In my recent role as a Virtual Assistant at properties.live, I excelled in calculating Max Available Offers for properties and managing quality assurance tasks. My ability to provide constructive feedback and support team development has been instrumental in driving performance improvements. Additionally, my experience as a call center agent at VOIS UK has honed my problem-solving abilities and customer service skills, allowing me to handle complaints effectively and maintain high resolution rates.
With a Bachelor’s degree in Accounting from Alexandria University, I am well-prepared to take on new challenges. I am passionate about expanding my knowledge and skills in a dynamic work environment, where I can contribute to team success and deliver exceptional service.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Properties.live
Oct 2022 - Present (2 years 9 months)
Called leads and provided Max Available Offers (MAO) while also calculating MAOs for properties of interest. Scheduled meetings and walk-throughs with sellers, and handled quality assurance tasks including call monitoring and feedback.
Customer Service / Sales Trainer
B.A. Lazaro Insurance Services
Dec 2024 - Feb 2025 (2 months)
Conducted daily team meetings to review performance, provide feedback, and motivate staff. Monitored and evaluated team members’ sales and customer service calls to assess quality and effectiveness.
Call Center Agent, Complaints Team
VOIS UK
Nov 2021 - May 2022 (6 months)
Handled over 25 complaints daily, conducting in-depth investigations into all aspects of each complaint. Provided resolutions to customers in line with company policies and regulatory guidelines, maintaining a 70% First Call Resolution (FCR).
Volunteer with AIESEC
Ion Creanga Secondary School
Jan 2025 - Present (6 months)
Taught English to students from 2nd to 8th grade, adapting lessons and presentations to various proficiency levels. Designed and delivered daily interactive lessons for around three classes per day, each tailored to different topics aligned with the curriculum.
Volunteer with AIESEC
Re-mind Center
Jul 2024 - Present (1 year)
Organized and led recreational activities and educational games designed to reinforce language skills in a fun and interactive manner. Engaged with students and fellow volunteers to promote cultural exchange and enrich the overall educational experience.
Call Center Agent, Front Line Customer Care
VOIS UK
Dec 2019 - Nov 2021 (1 year 11 months)
Answered over 30 inbound calls daily, maintaining an Average Handling Time (AHT) of 700 seconds. Quickly mastered deep product and service knowledge to assist customers with concerns and questions, achieving an 80% First Call Resolution (FCR).
Education
Degrees, certifications, and relevant coursework
AUAlexandria University
Bachelor's degree in Accounting, Accounting
Completed a Bachelor's degree in Accounting from September 2018 to June 2022. Studied various aspects of accounting within the Faculty of Commerce English section.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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