Open to opportunities

corina catalina

@corinacatalina

Message

I deliver empathetic, reliable customer support across live chat, email, and international hospitality environments.

Romania

Message

What I'm looking for

I'm looking for a customer support or customer service role where I can provide clear, empathetic support through online channels, solve customer issues, work with international customers, and continue learning and improving.

I've supported Gomag customers through live chat and email, troubleshooting issues, resolving requests, and keeping response quality high across multiple conversations.

As a business owner, I managed customer relationships, orders, invoices, deliveries, post-sale support, and online communication while organizing daily administrative work. I used CRM systems, Excel, Canva, and social media to provide a positive, reliable customer experience.

I've also served international guests across multicultural hospitality environments, managing front desk operations, reservations, check-ins, and day-to-day requests with an empathetic, professional approach.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Gomag

Feb 2024 - Aug 2026 (2 years 6 months)

Assisted customers through live chat and email, providing clear and friendly responses. Handled orders, invoices, deliveries, and customer requests, and helped troubleshoot issues.

Live Chat Email Support Problem Solving Complaint Handling CRM Systems Canva Multitasking Time Management Empathy Active Listening Conflict Resolution Computer Literacy Data Entry

Education

Degrees, certifications, and relevant coursework

Babes-Bolyai University

Bachelor's degree, Sociology

2013 -

Studied human behavior, communication, social interaction, and group dynamics. Built research, analytical, communication, and interpersonal skills for working effectively with diverse groups.