Open to opportunities

Kristofi Hans

@kristofihans

Message

Customer-focused support agent with multimedia and technical skills.

Romania

Message

What I'm looking for

I seek a role where I can combine customer support and multimedia skills in a collaborative, fast-paced team, with opportunities to grow technically and take on greater responsibility.

I am a customer support professional with hands-on experience handling phone, email, and social media inquiries, managing online orders, billing and product information for large service providers. I bring practical multimedia skills from video creation and editing projects and technical exposure to JavaScript and C++ through internships and summer roles.

I am communicative in German (C1), English (B2), Hungarian and Romanian (native) and comfortable working in fast-paced retail and contact-center environments. I deliver reliable client support, clear product explanations, and multimedia assets that help teams engage customers and present products effectively.

Experience

Work history, roles, and key accomplishments

Commercial Worker

H&M

Nov 2024 - Mar 2025 (4 months)

Worked retail floor and customer-facing tasks at H&M, handling sales transactions and supporting store operations during peak periods from Nov 2024 to Mar 2025.

Customer Service Retail Sales Point of Sale Visual Merchandising Cash Handling

Customer Support Agent

Teleperformance-Majorel

Aug 2023 - Oct 2024 (1 year 2 months)

Managed inbound phone, email, and social media inquiries for online orders, billing, and product information, improving resolution efficiency across channels from Aug 2023 to Oct 2024.

Customer Support Phone Support Email Support Social Media Support Order Management Billing CRM

Video Ad Creator

Web Push SRL

Jul 2018 - Sep 2018 (2 months)

Produced marketing videos for mobile games during a summer role, creating assets optimized for ad platforms and campaign use in 2018.

Video Production Storyboarding Video Editing

JavaScript Intern

Cylex

Jul 2017 - Sep 2017 (2 months)

Completed a JavaScript training internship creating Alexa skills, gaining hands-on experience with voice app development and scripting in 2017.

JavaScript Scripting API Integration

Video Editor

AZHOME

Jul 2017 - Sep 2017 (2 months)

Edited episodes for a cooking show during a summer position, assembling footage, color correcting, and delivering broadcast-ready edits in 2017.

Video Editing Color Correction Post production Timeline Editing

Education

Degrees, certifications, and relevant coursework

German Theoretical High School “Friedrich Schiller,” Oradea

High School Diploma, Secondary Education

2015 - 2019

Activities and societies: Internships and summer jobs in video editing and marketing; language proficiency development in German, English, Hungarian, and Romanian.

Completed secondary education at the German Theoretical High School Friedrich Schiller in Oradea with emphasis on German-language instruction.