Ema Baiceanu
@emabaiceanu
Customer service professional skilled in CRM, sales negotiation, and social media engagement.
RomaniaWhat I'm looking for
I am a customer service agent with experience in BPO environments, CRM platforms, and sales contract negotiation, delivering tailored solutions and meeting service metrics consistently.
I have worked across industries including BPO customer support, fixed service contract execution, seasonal packaging lines, and retail sales, building strong communication, active listening, and problem-solving skills.
I bring meticulous attention to detail, proficiency in Microsoft Office, and a creative background in social media management and visual content to improve customer satisfaction and support team goals.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
SC 4WARD EXPERIENCE SRL
Nov 2024 - Aug 2025 (9 months)
Managed inbound customer interactions in a BPO environment, resolving issues and delivering tailored solutions while meeting service metrics and maintaining high customer satisfaction.
Seasonal Packaging Worker
Lika GmbH
Aug 2024 - Oct 2024 (2 months)
Operated and supported the corn packaging production line, ensuring quality control, accurate labelling, and coordination with team members to meet production targets.
Customer Service Agent
Optima Solutions Services S.R.L
Jun 2023 - Jul 2024 (1 year 1 month)
Executed fixed service contracts and provided BPO customer support, using CRM systems and advanced negotiation techniques to implement contracts and resolve client issues.
Sales Agent
S.C Tales with Talc S.R.L
Nov 2020 - Mar 2021 (4 months)
Managed sales and customer service activities, conducted monthly inventories, handled shipments, and operated the cash register while improving sales performance and stock accuracy.
Volunteer Team Leader
Afterhills Volunteer
May 2018 - Jun 2018 (1 month)
Led volunteer teams for event support, coordinated schedules and communications, assisted emergency staff, and contributed to event decoration and logistics.
Education
Degrees, certifications, and relevant coursework
National College of Arts “Octav Bancilă”
High School Diploma, Architecture, Ambient Arts & Design
2017 - 2020
Studied Architecture, Ambient Arts & Design at the National College of Arts “Octav Bancilă” from 2017 to 2020 with focus on artistic and design skills.
Gheorghe Asachi Technical College
High School / Vocational School, Vocational / Technical Studies
2016 - 2017
Attended Gheorghe Asachi Technical College (High School / Vocational School) in Iasi during 2016–2017, focusing on vocational studies and practical skills.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
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