At Rozxie Empire (Spa), I handled client inquiries and coordinated daily appointment bookings across multiple service providers. I supported clients by phone and WhatsApp, responding within minutes to keep scheduling and service flow on track.
I maintained accurate client and appointment records to reduce scheduling conflicts. I also identified opportunities to add services during client conversations and followed up after appointments to check satisfaction and encourage repeat business.
At MetLife, I placed 100–300 outbound calls per day to generate qualified leads for insurance products. I logged customer interactions and follow-ups in CRM software and used Apollo to build and manage prospect lists.
I supported onboarding for 15 new hires on call procedures and CRM logging standards. I was recognized among top performers for average handle time and SLA compliance across multiple quarters.
