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Omesiri Hannah ILELEJI

@omesirihannahileleji

Customer Service Representative at Cheveux By Ruqui who guided customers on product use and hair care and improved service through customer feedback.

Nigeria

Message

At MetLife United States, I scheduled appointments and follow-up calls for sales representatives and financial advisors. I qualified leads, recorded call outcomes in the CRM, and helped refine call scripts with sales and marketing teams.

At Cheveux By Ruqui, I guided customers on wig care, hair extensions, styling, and after-sales support. I also gathered customer feedback, reported recurring concerns, and recommended service improvements.

At Ecoverse Integrated Ltd, I resolved customer concerns, escalated complex issues, and explained products, services, and pricing. I coordinated with sales, operations, and technical support to address customer needs.

Experience

Work history, roles, and key accomplishments

Cold Caller

MetLife United States

Apr 2024 - May 2026 (2 years 1 month)

Scheduled appointments and follow-up calls for sales representatives and financial advisors to close deals. Handled objections professionally and maintained accurate CRM records.

CRM Cold Calling Lead Generation Objection Handling Communication Skills Sales Support

Customer Service Representative

Cheveux By Ruqui

Jul 2022 - Mar 2024 (1 year 8 months)

Collaborated with sales, inventory, and operations teams to monitor stock and resolve order discrepancies. Educated customers on product usage and collected feedback to improve service.

Customer Service Inventory Management Order Resolution Product Education Feedback Analysis

Customer Support Officer

Ecoverse Integrated Ltd

Jan 2021 - Jun 2022 (1 year 5 months)

Resolved customer concerns and escalated complex issues to appropriate departments. Provided product education and collaborated with cross-functional teams to improve customer experiences.

Customer Support Issue Resolution Product Education Cross Functional Collaboration