At Marketing Inc, I handled 300–400 inbound and outbound calls daily for prospective residential and commercial clients. I qualified leads by assessing roof condition, age, insurance claim eligibility, and decision-maker availability.
I scheduled qualified consultations and property inspections directly into sales team calendars, then recorded call outcomes, contact details, and follow-up notes in the CRM.
At Phoenix Company, I made outbound calls to prospective leads, introduced product and service offerings, and qualified interest. I also handled objections and updated prospect records and scheduled callbacks.
At Vitel Wireless Limited, I addressed customer questions about billing adjustments, claim investigations, and product specifications, and followed up on open issues. At Novo Health, I answered incoming calls, routed queries, maintained databases, and coordinated schedules and meeting invites.
