johnson emmanuel

I've supported high-volume customer interactions at Callifi across phone, email, and digital channels, resolving enquiries, complaints, billing, and technical issues.

I use CRM and ticketing systems to document interactions, manage follow-ups, update customer records, and support first-contact resolution with sales, technical, and operations teams.

Previously, I generated qualified B2B opportunities at Mollie through prospecting, cold calling, cold emailing, LinkedIn outreach, lead qualification, and discovery-meeting scheduling.

At Personio, I built appointment pipelines by qualifying leads, identifying decision-makers, nurturing prospects, and coordinating sales appointments and product demonstrations.