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Lawrenta Asama

@lawrentaasama1

Message

Customer support representative at The Call Guru who handled high-volume calls and kept CRM records accurate.

Nigeria

Message

At The Call Guru, I handled high-volume inbound and outbound calls, resolving customer questions and objections on first contact whenever possible. I updated CRM records after each interaction and followed up on missed or unresolved contacts.

At LAPO Microfinance Bank, I supported clients and agents with service issues, onboarding, and KYC verification. I also monitored application progress and communicated updates to help reduce follow-up calls.

Experience

Work history, roles, and key accomplishments

Call Center Agent

The Call Guru

Jan 2026 - Jul 2026 (6 months)

Handled high-volume inbound and outbound calls, resolving customer questions and objections on first contact. Updated CRM records and followed up on unresolved contacts to ensure customer satisfaction.

Inbound Calls Outbound Calls Issue Resolution CRM Customer Support

Sales & Email Marketing Intern

GAO Tek Inc.

Oct 2025 - Mar 2026 (5 months)

Responded to prospect inquiries via email and supported digital outreach. Maintained accurate CRM data and assisted with social media support.

Email Marketing CRM Social Media Data Entry

Agent Relationship Officer

LAPO Microfinance Bank

Sep 2019 - Oct 2024 (5 years 1 month)

Served as main point of contact for clients and agents, resolving service issues and escalating complex cases. Managed onboarding and KYC verification for new clients.

Customer Support KYC Verification Onboarding Issue Resolution CRM

Data Entry Officer

LAPO Microfinance Bank

Feb 2019 - Sep 2019 (7 months)

Verified customer documentation for accuracy before processing, reducing downstream errors. Maintained detailed, audit-ready records supporting KYC and loan servicing.

Data Entry KYC Documentation Accuracy

Client Relationship Officer

LAPO Microfinance Bank

Feb 2017 - Jan 2019 (1 year 11 months)

Managed daily inbound and outbound customer communication, guiding clients through loan applications and post-disbursement questions. Maintained accurate records and ensured compliance.

Client Communication Loan Processing Compliance Record keeping

Field Sales Representative

LAPO Microfinance Bank

Aug 2016 - Feb 2017 (6 months)

Educated customers on product features and eligibility, answering questions clearly to build trust. Built lasting client relationships through consistent follow-up communication.

Sales Customer Education Communication Skills Follow up