Flora User
@florauser2
I improve client support, onboarding, and retention across banking, education, and business-support services.
NigeriaWhat I'm looking for
I've supported clients and students at Business Advisor Academy and Tuazama Leadership Academy, managing onboarding, high-volume inquiries, community engagement, and sensitive information across remote programs. I used customer engagement data to identify service gaps and improve outcomes by 15%, while reducing scheduling conflicts by 30%.
Previously, I led branch operations at LAPO Microfinance Bank, improving reconciliation accuracy by 90% and coaching teams on customer service standards. Across banking and client support roles, I've helped increase new client onboarding and retention by 60% through proactive follow-up, clear product guidance, and reliable service.
Experience
Work history, roles, and key accomplishments
Client Support Specialist
Business Advisor Academy
Sep 2024 - Sep 2025 (1 year)
Served as primary client support point of contact for the Momentum and Leveraged programs, managing customer onboarding, resolving inquiries, and maintaining high customer satisfaction. Delivered prompt responses to high-volume correspondence, reducing scheduling conflicts by 30% and improving outcomes by 15%.
Client Support & Student Services Officer
Tuazama Leadership Academy
Mar 2024 - Jul 2025 (1 year 4 months)
Acted as first point of contact for student inquiries, resolving concerns about policies and procedures with a professional approach. Managed end-to-end onboarding, built positive relationships, and led community management efforts.
Branch Manager
LAPO Microfinance Bank
Aug 2021 - Dec 2023 (2 years 4 months)
Oversaw daily branch operations and client service delivery, ensuring consistent high-quality customer experience. Managed and coached staff, coordinated client events, and improved branch bank reconciliation accuracy by 90%.
Client Support Officer
LAPO Microfinance Bank
Jan 2017 - Aug 2021 (4 years 7 months)
Served as key point of contact for customers, resolving inquiries and offering guidance to maximize product value. Contributed to campaign planning and retention strategy, driving a 60% increase in new client onboarding and retention.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Kaura Namoda
Higher National Diploma, Business Administration & Management
2019 - 2021
Grade: Second Class Upper
Pursued a Higher National Diploma in Business Administration & Management, graduating with Second Class Upper honors.
Kaduna State Polytechnic
National Diploma, Public Administration
2012 - 2015
Completed a National Diploma in Public Administration.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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