At THE CALLS GURU LLC, I handled inbound and outbound customer interactions, helping with account concerns, service inquiries, and issue resolution. I documented customer interactions using CRM and support tools.
At AG MARKETING LLC, I responded to client inquiries and addressed concerns to support customer retention and loyalty. I also presented relevant alternatives and identified cross-selling and upselling opportunities with sales and marketing teams.
Across these roles, I supported customers through phone, email, and chat, resolved complaints, and contributed to client relationships and retention in service-based environments.
