I've supported customers remotely at Zelchnix Institute and Valwick Academy, handling live chat, email, and phone inquiries with a professional, empathetic approach. At Zelchnix Institute, I managed 40–60 weekly inbound inquiries with 95% SLA compliance and resolved 85–90% of concerns on first contact.
I've converted 30–35% of inquiries into confirmed bookings or repeat sales, increased average order value by 20% through proactive recommendations, and maintained accurate CRM records for follow-up. I bring strong written communication, troubleshooting, escalation, and remote collaboration skills to fast-paced customer support environments.
