Open to opportunities

rebecca okojie

@rebeccaokojie

Customer support professional using Zendesk and HubSpot to resolve inquiries with professionalism and high satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a remote, international customer support role where I can handle email and chat inquiries, resolve complaints professionally, and document interactions in CRM tools like Zendesk and HubSpot while ensuring high customer satisfaction.

I’m a customer service professional with strong communication, problem-solving, and interpersonal skills. I’m Alison-certified and have practical experience managing customer inquiries via email and chat while keeping a professional tone and prioritizing customer satisfaction.

In simulated/practice experience, I resolved issues promptly, documented customer interactions accurately using CRM tools like Zendesk and HubSpot, and consistently focused on positive customer outcomes. I’m detail-oriented, calm under pressure, and committed to delivering reliable support through active listening and accurate follow-through.

Experience

Work history, roles, and key accomplishments

Customer Service Rep

Simulated Practice

Managed customer inquiries via email and chat, resolving issues promptly while maintaining a professional tone. Documented customer interactions accurately in CRM tools (Zendesk, HubSpot) and focused on achieving positive customer outcomes.

Complaint Resolution Zendesk HubSpot Communication Active Listening Attention To Detail