Lawrence Odei
@lawrenceodei
Customer service and business administration professional skilled in sales, data entry, and client-focused solutions.
What I'm looking for
I am a results-driven business administration professional with experience in customer service, sales, and administrative support across both Ghanaian and US-facing operations. I have a proven track record handling policy changes, proctoring exams with integrity, onboarding clients for distributors, and maintaining efficient office workflows while using Microsoft Office and accounting tools.
I excel at clear communication, problem-solving, and time management, and I consistently deliver high-quality service—whether resolving policy issues for US policyholders, monitoring exam sessions, or negotiating sales agreements. I am committed to driving customer satisfaction and operational efficiency through attention to detail and professional collaboration.
Experience
Work history, roles, and key accomplishments
Member Service Representative
Fair Trade Outsourcing
Jan 2025 - Present (1 year 1 month)
Handle policy changes and customer inquiries for U.S. policyholders, including adding/deleting vehicles, changing deductibles, updating addresses, and processing cancellations while upselling online platform options.
Exam Proctor
Fair Trade Outsourcing
Sep 2024 - Dec 2024 (3 months)
Administered and monitored online exams to ensure academic integrity, handled incident interventions, and reported session activity to supervisory staff.
Sales Officer
NJ Ventures
Jun 2023 - Feb 2024 (8 months)
Acquired new clients and negotiated sales terms for Unilever distribution, grew customer base, and maintained relationships to drive repeat business and revenue.
Administrative Assistant
GIMPA
Oct 2021 - Sep 2022 (11 months)
Supported daily office operations at the School of Research and Graduate Studies, managing correspondence, files, scheduling, and report preparation while maintaining confidentiality.
Education
Degrees, certifications, and relevant coursework
University of Professional Studies, Accra
Bachelor of Business Administration, Business
2017 - 2021
Bachelor of Business Administration covering financial accounting, marketing, business law, organizational behaviour, HR, operations, communication, strategy, and entrepreneurship.
Bishop Herman College, Kpando
WASSCE (West African Senior School Certificate), Business
2014 - 2017
Completed secondary education with WASSCE certification, focusing on business-related subjects.
Availability
Location
Authorized to work in
Job categories
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