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Lawrence Odei

@lawrenceodei

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Customer service and business administration professional skilled in sales, data entry, and client-focused solutions.

Ghana

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What I'm looking for

I seek a role where I can deliver exceptional customer experiences, support efficient operations, grow in client-facing responsibilities, and contribute to sales or administrative goals.

I am a results-driven business administration professional with experience in customer service, sales, and administrative support across both Ghanaian and US-facing operations. I have a proven track record handling policy changes, proctoring exams with integrity, onboarding clients for distributors, and maintaining efficient office workflows while using Microsoft Office and accounting tools.

I excel at clear communication, problem-solving, and time management, and I consistently deliver high-quality service—whether resolving policy issues for US policyholders, monitoring exam sessions, or negotiating sales agreements. I am committed to driving customer satisfaction and operational efficiency through attention to detail and professional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Member Service Representative

Current

Fair Trade Outsourcing

Jan 2025 - Present (1 year 1 month)

Handle policy changes and customer inquiries for U.S. policyholders, including adding/deleting vehicles, changing deductibles, updating addresses, and processing cancellations while upselling online platform options.

Customer Service Policy Administration Data Entry Upselling CRM Problem Solving Multitasking

Exam Proctor

Fair Trade Outsourcing

Sep 2024 - Dec 2024 (3 months)

Administered and monitored online exams to ensure academic integrity, handled incident interventions, and reported session activity to supervisory staff.

Proctoring Monitoring Reporting Communication Incident Management Attention To Detail Time Management

Sales Officer

NJ Ventures

Jun 2023 - Feb 2024 (8 months)

Acquired new clients and negotiated sales terms for Unilever distribution, grew customer base, and maintained relationships to drive repeat business and revenue.

Sales Client Acquisition Negotiation Account Management Relationship Building Territory Management Communication Revenue Growth

Administrative Assistant

GIMPA

Oct 2021 - Sep 2022 (11 months)

Supported daily office operations at the School of Research and Graduate Studies, managing correspondence, files, scheduling, and report preparation while maintaining confidentiality.

Microsoft Office Data Entry Records Management Scheduling Confidentiality Communication Office Administration

Education

Degrees, certifications, and relevant coursework

University of Professional Studies, Accra

Bachelor of Business Administration, Business

2017 - 2021

Bachelor of Business Administration covering financial accounting, marketing, business law, organizational behaviour, HR, operations, communication, strategy, and entrepreneurship.