Jane Frances Mensah

Telesales & Administrative Support | Unateus | 2025-2026

• Engaged customers through outbound calls, providing product or service information and responding to questions professionally.

• Built positive customer relationships by listening to customer needs, addressing concerns, and providing appropriate assistance.

• Followed up with customers and maintained accurate records of interactions and

Key Duties – Virtual Office Assistant

Managed daily administrative tasks and provided remote support to clients and team members.

Managed emails, calendars, appointments, and meeting schedules.

Prepared and organized documents, reports, spreadsheets, and presentations.

Performed accurate data entry and maintained digital records and databases.

Responded to emails, messages, and rout

Executive Assistant | StepAhead Driving School | 2023-2025

• Served as a key point of contact for clients, responding to inquiries, providing information, and coordinating follow-ups professionally.

• Managed customer and client records, maintaining 500+ records with 99% accuracy.

• Coordinated client appointments and managed the CEO’s calendar, scheduling 50+ meetings monthly while ensuring ze

The company is into Market Research, so we travel and train on any project that is on ground. We co-ordinate the interviewers on the field and make sure the project goes smoothly for the client.

It was a research/field coordination which demonstrates accurate communication, organization, confidentiality and data accuracy.

Administrative Assistant | Ghana Lending | 2022-2024

• Supported customers and clients by responding to inquiries, providing information, and directing requests to the appropriate team.

• Maintained accurate customer and administrative records using spreadsheets and digital systems.

• Assisted with documentation, data entry, follow-ups, and routine customer-related processes.

• Communicated wi

Administrative / HR Assistant | HealthNet Airport Medical Centre | 2017-2022

• Supported patients, visitors, staff, and other stakeholders by providing professional assistance and responding to routine inquiries.

• Maintained accurate records and handled confidential information with a high level of discretion.

• Assisted with administrative documentation, data entry, scheduling, and follow-up

Executive Assistant Secretary | Korle Bu Teaching Hospital | 2016-2017

I did my National Service in Korle Bu Teaching Hospital at the Human Resouce Department. It was exciting to see how people's interaction goes a long way and how fulfilling it is to help employees with all their issues.

Some Of the Duties and Responsibilities are:

Client/patient-facing communication

Administrative support

Studied Human Resource Management with a focus on organizational behavior, business communication, and leadership. Gained a solid foundation in recruitment, employee relations, and performance management. The program also strengthened my administrative, coordination, and digital communication skills — which now power my work as a Virtual Assistant, HR Officer, and Executive/Administrative Support