Lauryn User

I'm currently managing inbound and outbound call flows at Riverway Business Services, processing payments and updating account records accurately across a multi-screen setup.

I handle customer inquiries with active problem-solving and de-escalation, route issues to internal departments, and maintain detailed interaction logs so client account histories remain complete.

Previously, at Federal Employee Association, I managed client communication records, tracked outreach, scheduled consultations in Salesforce CRM, and consistently met weekly performance targets. I also educated clients on program details using structured scripts while providing a supportive first point of contact.

My background combines high-volume customer support, front-desk operations, scheduling coordination, and administrative record keeping. I hold an Associate of Medical Assisting from Houston Community College with a 3.8 GPA.