Morgan Felton

I’m a dedicated, detail-oriented customer service and administrative professional with 5+ years of experience providing exceptional customer support, managing administrative tasks, and maintaining accurate records.

In remote environments, I provide customer support through phone, email, and live chat for over 75 customers daily, resolve concerns, and maintain a 95% customer satisfaction rating. I process account updates, refunds, and service requests accurately, and document interactions using CRM software.

I also bring strong administrative support experience, including managing scheduling and administrative support for a team of 20 employees. I maintained confidential records and entered data with 99% accuracy, while preparing reports and spreadsheets using Microsoft Office.

Across customer-facing roles, I assisted 80+ customers daily with billing inquiries and account issues, handled escalated complaints, and trained new employees. I’ve also worked as a receptionist/office assistant, answering multi-line phones, scheduling appointments, and verifying insurance information.