Open to opportunities

Ariyana Mcpherson

@ariyanamcpherson

Message

I resolve customer, billing, and scheduling needs across healthcare, financial services, and remote support.

Zimbabwe

Message

What I'm looking for

I'm looking for a customer service or administrative role where I can use scheduling, CRM, billing, and communication skills to resolve customer needs and meet performance goals.

I've supported customers at Conduent, Everise, VXI, and World Finance Corporation, handling high-volume calls, scheduling, billing, insurance, account updates, and payment processing.

At Everise, I assisted patients with billing and insurance inquiries while maintaining HIPAA compliance. At Conduent, I used CRM tools to maintain accurate records, identify customer needs, recommend solutions, and meet performance goals in a remote environment.

I bring empathy, accuracy, de-escalation, and strong administrative organization to every customer interaction, including record management, calendar coordination, and document preparation.

Experience

Work history, roles, and key accomplishments

Sales Specialist

Conduent

Jun 2023 - Dec 2025 (2 years 6 months)

Assisted customers with product and service inquiries while delivering exceptional customer service. Scheduled appointments and maintained accurate customer records using CRM software.

Customer Service CRM Appointment Scheduling Data Entry Problem Solving Multitasking