Asia Thomas

At AAFES Exchange Service, I provided remote customer support through CRM systems, email, and inbound service channels, resolving account issues and service requests accurately and efficiently.

I documented customer interactions, maintained detailed case notes, coordinated with internal teams on escalations, and managed multiple support requests in a high-volume environment.

During my contract assignment with SSG/FEMA, I supported disaster survivors seeking federal assistance. I guided applicants through eligibility, documentation, and application requirements while maintaining detailed case records and meeting productivity and quality standards.

I bring experience handling sensitive information, resolving complex concerns, de-escalating conflict, and keeping administrative records accurate across remote and hybrid customer support environments.