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Laurent Plisson

@laurentplisson

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Bilingual content moderator and European VAT analyst with diverse skills.

Spain

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What I'm looking for

I am looking for a role that values detail-oriented work and offers opportunities for growth in customer support or compliance.

I am a detail-oriented and highly vigilant professional with over 3 years of experience as a Content Moderator, ensuring safe and policy-compliant digital environments across various platforms. My expertise includes applying advanced moderation tools and techniques to detect and flag inappropriate content, all while maintaining a strong commitment to user trust and platform safety.

In addition to my moderation experience, I have a solid background in European VAT compliance, where I supported sellers with VAT legislation and documentation requirements. My previous roles have honed my skills in customer service and technical support, allowing me to thrive in fast-paced, high-pressure environments. I am fluent in both English and French, which enhances my ability to communicate effectively across diverse teams.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Telus International / Telus Digital

Mar 2022 - Present (3 years 3 months)

Oversaw and maintained safe, policy-compliant digital environments across multiple platforms, including text posts, videos, live streams, and user identification control. Applied moderation tools and techniques such as SRT, IJPR, and Complex Object recognition to detect and flag inappropriate or harmful content. Worked in high-pressure, fast-paced environments while maintaining accuracy, consisten

Content Moderation SRT Digital Environments Communication Collaboration Digital Environment

Content modaretor

TELUS International AI Inc

May 2022 - May 2025 (3 years)

Detail-oriented and highly vigilant Content
environments across multiple platforms,
in high-pressure, fast-paced environments while maintaining accuracy,
consistency, and sensitivity to global cultural nuances. Strong collaboration
and communication skills, with a commitment to platform safety and user trust

Analytical Skills Analytical Thinking Multitasking Multi Tasking Prioritization

European VAT Legislation Compliance Support

Amazon

Mar 2021 - Dec 2021 (9 months)

Supported Sellers regarding European VAT legislation, compliance to register, and VAT calculation on sales country to country. Assisted Sellers with the type of documentation required to register VAT and followed up with Amazon’s Tax Partners. Maintained great attention to detail due to the legality of the topic in a highly challenging and fast-moving department.

VAT Legislation Tax Law Documentation Attention To Detail Legal Compliance

Accounts Receivable Analyst

Amazon Web Services (AWS)

Jun 2019 - Feb 2021 (1 year 8 months)

Managed a portfolio for collection of client's unpaid invoices across France, Sweden, Finland, Denmark, Spain, Israel, and Italy via email, phone calls, and CHIME meetings. Took ownership of a project to transfer AWS services from USA to South Africa, organizing new payments transfer to a South African bank. Served as a key point of contact for Accountants, CEOs, and CFOs.

Accounts Receivable Invoice Collection Financial Analysis Project Management Client Communication Chime AWS

European VAT Analyst and Reconciliation

Amazon

Jul 2015 - May 2019 (3 years 10 months)

Advised B2B clients on VAT registration and implications. Responsible for comprehensive VAT reconciliation.

Tax Advisory

Outbound Consultant

Lloyds Banking Group

Dec 2014 - May 2015 (5 months)

Worked as a Marketing Consultant, phoning clients to advise them on products and services, and booking appointments in branches if required. Created scripts to comply with the Group's protocols and procedures.

Consulting Sales Customer Service Script Writing Compliance

Export / Customer Services Agent for EMEA

Thermofisher Scientific

Jan 2014 - Sep 2014 (8 months)

Processed orders using SAP and E1, verifying stock levels, prices, discounts, and expiry dates. Liaised with European Warehouses for dispatch deadlines and dealt with client complaints and queries regarding products, deliveries, and prices. Responsible for financial reconciliation via credit and debit notes, and organized worldwide stock transfers.