Open to opportunities

Kévin Pesquet

@kvinpesquet

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Data analyst skilled in linguistics and customer service.

Spain

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What I'm looking for

I seek a role that values collaboration and offers opportunities for growth.

I'm a dedicated data analyst with a strong background in linguistics and customer service. My recent experience includes programming devices and optimizing functionality at Transperfect, where I resolved operational issues and collaborated with international teams to enhance product features. My analytical skills allow me to identify patterns and troubleshoot effectively, ensuring a seamless user experience.

Prior to this, I worked as a content moderator at Majorel, where I enforced content guidelines and collaborated with cross-functional teams to improve moderation processes. My educational background in translation and technical support has equipped me with the skills to communicate effectively in multiple languages, ensuring accurate translations and fostering client relationships.

I am passionate about continuous learning and staying updated with technological advancements. I thrive in collaborative environments and am committed to delivering high-quality service while enhancing customer satisfaction.

Experience

Work history, roles, and key accomplishments

Language Data Analyst

Transperfect

Jun 2023 - Oct 2023 (4 months)

Programmed devices using various scripts to optimize functionality. Proficiently resolved operational issues on proprietary retail store software by conducting troubleshooting activities.

Scripting Troubleshooting Data Analysis Linguistics

Content Moderator (Night Shift)

Majorel

Aug 2022 - May 2023 (9 months)

Monitored and enforced content guidelines to ensure compliance, promoting a safe and inclusive online environment. Evaluated user-generated content, identifying and removing inappropriate or offensive material.

Content Moderation User Generated Content Team Collaboration Feishu

French and English Translation

Domestika

Aug 2021 - Aug 2022 (1 year)

Translated a wide range of contracts, business correspondence, and website content from Spanish to English and French, ensuring accurate and culturally appropriate translations. Collaborated with a team of translators and proofreaders to ensure consistency in terminology and style across multiple projects.

Translation Localization Proofreading

IT First Line Analyst (Help Desk)

Computacenter

Feb 2021 - Jun 2021 (4 months)

Managed and resolved a high volume of IT service requests, ensuring timely support for end-users. Collaborated with teams to troubleshoot and resolve complex technical issues, analyzing system logs and network proactively to implement solutions.

IT Support Help Desk Troubleshooting System Logs Network Analysis ServiceNow VMWare PC Service CMD SAP IBM)Windows Airbus Software

Production Assistant

Glamping Management

Aug 2020 - Nov 2020 (3 months)

Managed booking artists and coordinated events. Oversaw permaculture activities and volunteer management.

Event Coordination Permaculture Volunteer Management Contract Management

Customer Service Representative

Armatis

Oct 2018 - Feb 2019 (4 months)

Articulated product knowledge and responded to inquiries, effectively engaging potential customers and recommending additional products or services. Executed troubleshooting, resolved issues, actively promoted services, and drove sales through diverse communication channels.

Customer Service Product Knowledge Troubleshooting Sales CRM Salesforce

Content Moderator Internship

Telus

May 2018 - Oct 2018 (5 months)

Moderated and monitored user-generated content across multiple platforms, ensuring content moderation strategies were maintained to identify and remove inappropriate or offensive material promptly. Collaborated to inform content policy updates and improve user experience.

Content Moderation User Generated Content User Experience Monitoring

Technical Support

Webhelp

Sep 2016 - May 2018 (1 year 8 months)

Actively pursued the acquisition of updated knowledge and skills to remain abreast of rapid advancements in computer technology. Conducted analysis of user needs and provided appropriate hardware recommendations.

Technical Support Hardware Recommendations Customer Service Troubleshooting

Education

Degrees, certifications, and relevant coursework

Catholic Institute

Double License, Translation and Technical Support

Studied translation (LEA) and technical support, actively pursuing updated knowledge and skills in computer technology. Conducted analysis of user needs and provided appropriate hardware recommendations.

St Marie de St Sernin

BTS, International Commerce

Completed a BTS in International Commerce, focusing on global business practices and trade. Gained foundational knowledge in international markets and commercial strategies.