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KP@kvinpesquet
Data analyst skilled in linguistics and customer service.
SpainI'm a dedicated data analyst with a strong background in linguistics and customer service. My recent experience includes programming devices and optimizing functionality at Transperfect, where I resolved operational issues and collaborated with international teams to enhance product features. My analytical skills allow me to identify patterns and troubleshoot effectively, ensuring a seamless user experience.
Prior to this, I worked as a content moderator at Majorel, where I enforced content guidelines and collaborated with cross-functional teams to improve moderation processes. My educational background in translation and technical support has equipped me with the skills to communicate effectively in multiple languages, ensuring accurate translations and fostering client relationships.
I am passionate about continuous learning and staying updated with technological advancements. I thrive in collaborative environments and am committed to delivering high-quality service while enhancing customer satisfaction.
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Work history, roles, and key accomplishments
Transperfect
Jun 2023 - Oct 2023 (4 months)
Programmed devices using various scripts to optimize functionality. Proficiently resolved operational issues on proprietary retail store software by conducting troubleshooting activities.
Majorel
Aug 2022 - May 2023 (9 months)
Monitored and enforced content guidelines to ensure compliance, promoting a safe and inclusive online environment. Evaluated user-generated content, identifying and removing inappropriate or offensive material.
Domestika
Aug 2021 - Aug 2022 (1 year)
Translated a wide range of contracts, business correspondence, and website content from Spanish to English and French, ensuring accurate and culturally appropriate translations. Collaborated with a team of translators and proofreaders to ensure consistency in terminology and style across multiple projects.
Computacenter
Feb 2021 - Jun 2021 (4 months)
Managed and resolved a high volume of IT service requests, ensuring timely support for end-users. Collaborated with teams to troubleshoot and resolve complex technical issues, analyzing system logs and network proactively to implement solutions.
Glamping Management
Aug 2020 - Nov 2020 (3 months)
Managed booking artists and coordinated events. Oversaw permaculture activities and volunteer management.
Armatis
Oct 2018 - Feb 2019 (4 months)
Articulated product knowledge and responded to inquiries, effectively engaging potential customers and recommending additional products or services. Executed troubleshooting, resolved issues, actively promoted services, and drove sales through diverse communication channels.
Telus
May 2018 - Oct 2018 (5 months)
Moderated and monitored user-generated content across multiple platforms, ensuring content moderation strategies were maintained to identify and remove inappropriate or offensive material promptly. Collaborated to inform content policy updates and improve user experience.
Webhelp
Sep 2016 - May 2018 (1 year 8 months)
Actively pursued the acquisition of updated knowledge and skills to remain abreast of rapid advancements in computer technology. Conducted analysis of user needs and provided appropriate hardware recommendations.
Degrees, certifications, and relevant coursework
Double License, Translation and Technical Support
Studied translation (LEA) and technical support, actively pursuing updated knowledge and skills in computer technology. Conducted analysis of user needs and provided appropriate hardware recommendations.
BTS, International Commerce
Completed a BTS in International Commerce, focusing on global business practices and trade. Gained foundational knowledge in international markets and commercial strategies.
High School Degree, Marketing
Completed high school with a focus on Marketing. Gained foundational knowledge in marketing principles and strategies.
Software and tools used professionally
SpainYou can contact Kévin and 90k+ other talented remote workers on Himalayas.
Message Kévin
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