Santiago Moreno

As a Senior Content Moderator, I consistently met short and long-term targets, surpassing KPIs and productivity benchmarks. I have experience across various content markets, including livestreaming and comments, and am skilled in business writing and organizational support.

In my role as a Customer Service Omnichannel Agent, I handled customer complaints with empathy and composure, consistently meeting performance targets while providing personalized service and cross-selling products.

As a Customer Service Omnichannel Agent, I was trained in phone, chat, and mail support, consistently achieving performance targets while managing customer complaints effectively.

I provided immersive language training and support in various subjects, focusing on non-verbal and communicative skills for foreign students, while managing a diverse portfolio of clients.

As a supervisor, I managed the day shift operations of the ice cream terrace, ensuring excellent service and overseeing breakfast staff management.

Specialized training in Information and communication technologies (TICs), immersive teaching for foreign students, and development of non-verbal and communicative skills.

750 hour course with a practice internship worth two months, trained in both predictive and corrective maintenance, and personal installation of relevant software for functional safety.

Intensification in Archaeology, Ancient and Medieval History with a secondary focus on Social Anthropology under a traditional 5-year plan.

Online course with a duration of 6 months focused on Paleography and Egyptology.