Open to opportunities

Olga Voinkova

@olgavoinkova

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Experienced German-speaking content and quality analyst with expertise in fraud detection.

Spain

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What I'm looking for

I seek a role using my content moderation, QA, and fraud-detection expertise in a collaborative, international team with opportunities to improve processes and mentor peers.

I am an experienced German-speaking content and quality analyst with over six years in content moderation, QA auditing, and customer support within international environments.

I have a strong background in fraud and scam detection, client communication, and process improvement, having performed quality audits, handled escalated and high-risk cases, and led calibration meetings with clients and stakeholders.

My experience spans search quality moderation for DACH and English-speaking markets and SME-level content analysis, where I identified fraud trends, rejected non-compliant content, and provided detailed feedback to improve agent performance.

I am detail-oriented, reliable, highly adaptable, and bring translation and interpreting skills in German, Russian, and English to support cross-border projects and multilingual operations.

Experience

Work history, roles, and key accomplishments

SME Content Analyst

Everise

Nov 2024 - Oct 2025 (11 months)

Conducted quality audits and content reviews for German-speaking markets, identified and removed fraud/scam content, and led calibration meetings to improve agent performance and mitigate high-risk cases.

Content Moderation Quality Assurance Fraud Detection German Language Auditing Process Improvement

Search Quality Moderator

Everise

Mar 2019 - Nov 2024 (5 years 8 months)

Monitored and evaluated content quality across DACH and English-speaking projects, resolved non-compliant content, and enforced safety, compliance, and operational guidelines through calibration and review.

Content Moderation Quality Assurance Compliance

Sales Assistant

Shaw's Department Store

Oct 2018 - Mar 2019 (5 months)

Provided customer service and transaction handling, managed stock control and merchandising to support store operations and sales performance.

Customer Service Point of Sale Stock Control Merchandising Cash Handling Communication Retail Operations

International Relations Officer

Municipality of Gusev City District

Sep 2016 - May 2018 (1 year 8 months)

Managed international correspondence and partner-city relations, coordinated cross-border cooperation projects, and organized documentation, meetings, and city events.

International Relations Project Coordination Translation Documentation Stakeholder Management

Freelance Translator

Self Employed

Oct 2014 - Apr 2018 (3 years 6 months)

Provided translation and interpreting services between German–Russian and English–Russian for clients across projects, ensuring linguistic accuracy and cultural appropriateness.