Helder Morais

I am a Telecommunications Analyst with a strong background in network optimization and performance monitoring. My experience spans across various roles where I have successfully designed and implemented network solutions that enhance operational improvements and reliability. I pride myself on my analytical skills and proactive approach, which have allowed me to identify issues and implement effective solutions that contribute to business continuity.

During my tenure at Telus International in Barcelona, I collaborated with cross-functional teams to develop content moderation strategies and trained new team members on best practices. My role involved generating comprehensive reports on content moderation metrics, which were crucial for management review. At Accenture in Lisbon, I further honed my skills by analyzing data usage patterns to improve service delivery and customer satisfaction, while also enhancing fraud prevention measures.

My leadership experience as a department manager at Footlocker allowed me to oversee daily operations, ensuring optimal staff performance and customer service. I developed strategic sales plans that increased store revenue by 20% year-over-year and successfully mentored team members, resulting in multiple promotions within a year. I am passionate about leveraging my skills to drive success in telecommunications and beyond.