stian dahl haugen

Assess AI prompts and model responses for linguistic accuracy and ethical compliance, reporting harmful or biased outputs to improve safety and localization for Norwegian-language datasets.

Built and managed a remote recruitment team, driving sales, onboarding and coaching agents while implementing KPIs and marketing strategies to prepare the startup for expansion.

Conducted search & select and headhunting assignments across industries, managing candidate sourcing, screening and placement to meet client hiring needs.

Led a 20-person team, redesigned workflows, coached staff and improved operational efficiency and customer satisfaction across contact center operations.

Handled inbound and outbound calls with focus on quality and KPIs, performed administrative tasks and responded to customer inquiries professionally.

Provided technical support and troubleshooting for EV charging stations to customers in Norway, Sweden and the UK, ensuring resolution and user satisfaction.

Delivered call-center support across channels, handled technical inquiries, invoices and subscriptions, created training content and served as CRM super user and buddy for new hires.

Managed inbound and outbound collections calls, reminded debtors of unpaid balances and handled document archiving and administrative tasks.

Interviewed and approved candidates, coached sales teams, performed sales while monitoring KPIs and reported sales and budget metrics to management.

Performed cold calling and sold mobile phones and subscription services, achieving sales targets in a high-volume call center environment.

Conducted outbound sales of telecom and internet subscription services, progressing from free-sample promotions to telecom product sales.

Completed Children and Youth Social worker program at Sandefjord videregående skole with practical and theoretical training related to youth care.

Completed Health & Social classes at Sandefjord videregående skole focusing on foundational coursework in health and social care.