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Antón Gómez

@antngmez

Customer Support Specialist at IntouchCX, supporting US clinical-trial platform customers by voice in Spanish and English.

Spain

Message

At IntouchCX, I supported US customers of a clinical-trial platform by voice in Spanish and English, with some email support. At Cognizant Technology Solutions, I reviewed more than 200 digital items a day against platform policy with at least 90% accuracy.

At Sitel Group & QuickBooks Online, I supported customers and partners in 40+ countries and worked with API and add-on integrations. I also held implementation meetings with administrators and finance staff to set up QuickBooks, beyond the scope of my role.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

IntouchCX

Jul 2026 - Oct 2026 (3 months)

Provided voice support in Spanish and English for US customers of a clinical-trial platform, with some email support.

Customer Support Voice support Email Support Spanish English

Delivery Driver

DHL

Aug 2025 - Dec 2025 (4 months)

Completed daily delivery routes with a 100% service reliability record.

Delivery Route Planning Reliability

Content Analyst, Trust & Safety

Cognizant Technology Solutions

Jan 2023 - Dec 2025 (2 years 11 months)

Reviewed more than 200 digital items a day against platform policy with at least 90% accuracy. Used local knowledge to judge sensitive content for EMEA, LATAM and APAC markets, and escalated unclear cases to the appropriate team.

Content Moderation Policy Compliance Quality Assurance Escalation Management Multilingual Communication

Account Manager Advisor & Consultant

Sitel Group

Jan 2020 - Dec 2023 (3 years 11 months)

Supported QuickBooks Online customers and partners in 40+ countries in English, Spanish and Portuguese. Worked with API and add-on integrations, CRM tools, and looked up local accounting and billing rules for each market.

Customer Support CRM Quickbooks API Integration Multilingual Communication Accounting