Laura Teles

- Develop and execute customer retention and engagement strategies, focusing on customer lifecycle, segmentation, loyalty, and performance optimization.
- Collaborate with Product, Technology, and Data teams to enhance retention platforms, define business requirements, test new features, and support product improvements.
- Contribute to the development and optimization of retention tools, aligning

- Lead cross-functional projects from planning to delivery
- Support agile delivery using Jira and Confluence for planning, tracking, and documentation
- Drive process optimization, automation initiatives, and scalable solutions
- Use delivery metrics to support continuous improvement and change adoption

- Coordinated internal CRM projects, onboarding programs, and training across global hubs.
- Maintained documentation, tracked progress, and supported CRM system improvements.
- Streamlined reward-building processes and QA procedures across markets.
- Worked closely with team leads to align initiatives with strategic goals.

- Executed CRM tasks with a focus on precision, QA, and regulatory compliance.
- Managed the setup and delivery of bonuses and rewards across multiple markets.
- Shared best practices, supported team operations, and implemented process improvements.
- Contributed to CRM automation adoption and tool efficiency.

- Resolved customer complaints and technical issues while ensuring a positive experience.
- Worked cross-functionally to escalate and address recurring service issues.
- Identified areas for improvement and contributed to customer service enhancements.

- Managed customer relationships and led initiatives to improve engagement and retention.
- Supported operational projects to enhance support workflows and service delivery.
- Analyzed community feedback and collaborated with teams to address key issues.

- Developed and executed content strategies for small businesses and personal brands across platforms like Instagram and Facebook.
- Created visual assets, managed posting schedules, and monitored engagement analytics to optimize reach and performance.
- Collaborated with clients to align brand voice and campaign objectives.

- Coordinated student housing logistics and managed homestay/residence operations.
- Built and maintained strong relationships with students, host families, and external agents.
- Collaborated with internal departments to improve service delivery and student satisfaction.

- Handled guest check-ins and check-outs while delivering friendly, efficient service.
- Provided local recommendations, resolved issues, and supported daily hostel operations.
- Maintained booking systems and ensured smooth communication between departments.

- Oversaw daily hostel operations including staff scheduling, maintenance, and guest experience.
- Managed reservations, budgets, and supplier relationships to ensure smooth running and profitability.
- Trained and supervised staff, implemented feedback systems, and enhanced operational efficiency.

- Oversaw daily hostel operations including staff scheduling, maintenance, and guest experience.
- Managed reservations, budgets, and supplier relationships to ensure smooth running and profitability.
- Trained and supervised staff, implemented feedback systems, and enhanced operational efficiency.

Jun 2024

Apr 2023

Mar 2023

May 2020