I’ve managed end-to-end client onboarding, scheduling, and enrollment lifecycles at New Law Business Model (NLBM) in a fast-paced remote US environment—so clients reach time-to-value quickly. I built and standardized customer success resources like CRM playbooks, SOPs, and calculators, and I moderate recurring high-profile webinars to drive engagement and qualify leads.
Before that, at eTeacher Group, I led retention and churn risk diagnosis for a global student portfolio, running structured account reviews to rebuild personalized success and learning plans. I’ve also coordinated complex project lifecycles as a Documentary Producer & Director and taught Business English for corporate executives as a self-employed consultant.
