VTVinícius Tôrres
@vtorrespires
Customer Success | Recruitment & Talent Acquisition | People Operations | Psychology Student | Trilingual
BrazilWhat I'm looking for
Dynamic Customer Success and People Operations professional with over 10 years of international experience in tourism, hospitality, and tech-driven environments. Skilled at managing global client relationships, enhancing customer journeys, and leading multicultural teams across the U.S., Europe, and Asia. Proven ability to combine hospitality excellence with data-driven recruitment and client success strategies, ensuring satisfaction, loyalty, and long-term partnerships. Holds an MBA in People Management and pursuing a Bachelor’s in Psychology, blending analytical insight with empathy and service leadership.
Experience
Work history, roles, and key accomplishments
VTManaged large portfolios of at-risk customer accounts, preventing cancellations and meeting retention targets through personalized negotiation and proactive outreach. Leveraged AI and analytics to optimize messaging and collaborated with cross-functional teams to improve CRM processes.
Placement Specialist
Placement International
Jan 2025 - Jul 2025 (6 months)
Managed global recruitment pipelines for luxury hospitality clients across the U.S., Europe, and Asia, executing full-cycle recruitment and delivering 40+ successful placements while strengthening university partnerships.
RILed multinational teams (up to 20 per team) and managed performance of 100+ staff to deliver guest experiences, implemented training programs, and used analytics to improve engagement and retention.
Education
Degrees, certifications, and relevant coursework
Faculdade Atenas
Bachelor’s in Psychology, Psychology
2025 -
Grade: 90
Activities and societies: Intership, extension programs
Pursuing a Bachelor’s in Psychology with coursework focused on psychological theory and applied practice.
Faculdade Descomplica
Master of Business Administration, People Management
2022 - 2023
Grade: 90
Activities and societies: Course
Completed an MBA in Design Thinking & People Management focused on human-centered design and strategic people operations.
Faculdade Descomplica
Postgraduate Certificate, Organizational Psychology
Postgraduate studies in Organizational Psychology addressing workplace behavior, assessment, and development practices.
FGFederal University of Minas Gerais
Bachelor’s in Integrated Tourism Planning, Integrated Tourism Planning
Completed a Bachelor’s in Integrated Tourism Planning focused on tourism management, planning, and operations.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Social media
Job categories
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