JKJai Han Kim
@jaihankim
Trilingual Client Success Manager specializing in hospitality, driving retention, revenue growth, and operational excellence.
BrazilWhat I'm looking for
I am a trilingual Client Success Manager with over 10 years of experience delivering exceptional hospitality and e-commerce outcomes. I combine a strong foundation in Informatics with advanced market analysis and financial risk management to maximize customer lifetime value.
As an Airbnb entrepreneur and property manager, I led teams of up to 10 across 14 properties, achieved a 4.9-star average from 1,700+ reviews, raised occupancy from 60% to 80%, and increased ADR by 16%.
I excel in client retention, conflict resolution, and dynamic pricing strategy, maintaining a 100% response rate and 0% cancellation rate through process improvements and automation. I also produce and optimize digital content using SEO and professional photo editing.
Rooted in 25 years of community leadership and public service, I bring advanced interpersonal skills, empathy-driven coaching, and strong facilitation abilities to cultivate loyalty and deliver consistent service excellence.
Experience
Work history, roles, and key accomplishments
AIOperated as an Airbnb entrepreneur and property manager overseeing 14 properties and a team of up to 10, achieving a 4.9-star average from 1,700+ reviews while increasing ADR by 16% and occupancy from 60% to 80%. Implemented dynamic pricing, SEO-optimized listings, automation for 100% response rate, and processes that reduced cancellations to 0%.
JWSpiritual Educator
Jehovah's Witnesses
Jan 2000 - Present (25 years 9 months)
Voluntary spiritual educator and program coordinator delivering weekly educational sessions and outreach for 25+ years, developing interpersonal coaching, public speaking, and conflict-resolution skills across diverse communities.
Customer Service Specialist
SSTFOZ Tourism Agency
Jan 2015 - Jan 2020 (5 years)
Provided high-quality customer service and private driving for international travelers, coordinating tours and itineraries while resolving client issues to ensure positive travel experiences. Supported logistics and on-the-ground guest relations across the Foz do Iguaçu region.
Customer Service Representative
Infoiguassu
Jan 2009 - Jan 2015 (6 years)
Assisted travelers with bookings, transportation, and recommendations for the Three Border Region while producing engaging copy about local attractions and maintaining accurate client data. Improved the portal's appeal to international visitors through targeted content.
Education
Degrees, certifications, and relevant coursework
ULUniversidad Nacional del Litoral
Associate's Degree, Informatics for Graphics and Digital Animation
2007 - 2010
Completed an Associate's Degree in Informatics for Graphics and Digital Animation focusing on digital animation and graphics tools.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Portfolio
airbnb.com/users/show/107031260Social media
Job categories
Skills
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