Open to opportunities

Jai Han Kim

@jaihankim

Trilingual Client Success Manager specializing in hospitality, driving retention, revenue growth, and operational excellence.

Brazil

Message

What I'm looking for

I seek a client-focused role in hospitality or customer success where I can drive retention and revenue using data-driven pricing, empathetic leadership, and scalable operations.

I am a trilingual Client Success Manager with over 10 years of experience delivering exceptional hospitality and e-commerce outcomes. I combine a strong foundation in Informatics with advanced market analysis and financial risk management to maximize customer lifetime value.

As an Airbnb entrepreneur and property manager, I led teams of up to 10 across 14 properties, achieved a 4.9-star average from 1,700+ reviews, raised occupancy from 60% to 80%, and increased ADR by 16%.

I excel in client retention, conflict resolution, and dynamic pricing strategy, maintaining a 100% response rate and 0% cancellation rate through process improvements and automation. I also produce and optimize digital content using SEO and professional photo editing.

Rooted in 25 years of community leadership and public service, I bring advanced interpersonal skills, empathy-driven coaching, and strong facilitation abilities to cultivate loyalty and deliver consistent service excellence.

Experience

Work history, roles, and key accomplishments

Current

Client Success Manager

Current

Airbnb

Jan 2017 - Present (9 years 5 months)

Operated as an Airbnb entrepreneur and property manager overseeing 14 properties and a team of up to 10, achieving a 4.9-star average from 1,700+ reviews while increasing ADR by 16% and occupancy from 60% to 80%. Implemented dynamic pricing, SEO-optimized listings, automation for 100% response rate, and processes that reduced cancellations to 0%.

Client Success Property Management Dynamic Pricing Team Leadership Automation)Guest Relations Automation

Current

Spiritual Educator

Current

Jehovah's Witnesses

Jan 2000 - Present (26 years 5 months)

Voluntary spiritual educator and program coordinator delivering weekly educational sessions and outreach for 25+ years, developing interpersonal coaching, public speaking, and conflict-resolution skills across diverse communities.

Public Speaking Coaching Conflict Resolution Community Outreach Cross Cultural Communication Training

Customer Service Specialist

SSTFOZ Tourism Agency

Jan 2015 - Jan 2020 (5 years)

Provided high-quality customer service and private driving for international travelers, coordinating tours and itineraries while resolving client issues to ensure positive travel experiences. Supported logistics and on-the-ground guest relations across the Foz do Iguaçu region.

Customer Service Travel Coordination Client Relations Transportation Conflict Resolution Multilingual Communication

Customer Service Representative

Infoiguassu

Jan 2009 - Jan 2015 (6 years)

Assisted travelers with bookings, transportation, and recommendations for the Three Border Region while producing engaging copy about local attractions and maintaining accurate client data. Improved the portal's appeal to international visitors through targeted content.

Customer Support Copywriting Data Entry Travel Recommendations Multilingual Communication Client Relations