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Jai Han Kim

@jaihankim

Trilingual Client Success Manager specializing in hospitality, driving retention, revenue growth, and operational excellence.

Brazil

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What I'm looking for

I seek a client-focused role in hospitality or customer success where I can drive retention and revenue using data-driven pricing, empathetic leadership, and scalable operations.

I am a trilingual Client Success Manager with over 10 years of experience delivering exceptional hospitality and e-commerce outcomes. I combine a strong foundation in Informatics with advanced market analysis and financial risk management to maximize customer lifetime value.

As an Airbnb entrepreneur and property manager, I led teams of up to 10 across 14 properties, achieved a 4.9-star average from 1,700+ reviews, raised occupancy from 60% to 80%, and increased ADR by 16%.

I excel in client retention, conflict resolution, and dynamic pricing strategy, maintaining a 100% response rate and 0% cancellation rate through process improvements and automation. I also produce and optimize digital content using SEO and professional photo editing.

Rooted in 25 years of community leadership and public service, I bring advanced interpersonal skills, empathy-driven coaching, and strong facilitation abilities to cultivate loyalty and deliver consistent service excellence.