Open to opportunities

Laura Semerel

@laurasemerel

Message

Dynamic sales professional with expertise in customer service and training.

Dominican Republic

Message

What I'm looking for

I seek a dynamic environment that values collaboration and offers opportunities for growth.

I am a dedicated sales professional with extensive experience in customer service, training, and team management. My journey began as an Appointment Setter, where I honed my communication skills and learned the importance of aligning messaging with client needs. This role laid the foundation for my career, allowing me to build rapport with clients and improve conversion rates through effective communication.

As I progressed to a Customer Service and Sales Trainer at Comcast, I implemented problem-solving strategies to enhance customer interactions. I facilitated training sessions for new hires, developed comprehensive training programs, and mentored team members to elevate their skills. My commitment to continuous improvement and team success has been a driving force in my career, leading to my recent role as a Sales Manager, where I successfully led a sales team to exceed targets and foster strong client relationships.

Experience

Work history, roles, and key accomplishments

Sales Manager

One Click

Oct 2024 - Nov 2024 (1 month)

Led and managed a sales team of representatives, setting clear goals and monitoring performance to consistently exceed sales targets. Developed and executed strategic sales plans aligned with company objectives and market trends. Analyzed sales metrics and generated performance reports to identify growth opportunities and address challenges.

Sales Management Team Leadership Strategic Planning Sales Strategy Performance Analysis Reporting Client Relationship Management CRM Sales Forecasting Budgeting

Sales Supervisor/Trainer

Teleperformance/Comcast

Jan 2022 - Oct 2024 (2 years 9 months)

Facilitated training sessions for new hires in customer service and sales techniques. Resolved escalated customer service issues in a timely and professional manner. Developed and implemented a customer sales training program for the entire organization. Mentored and coached team members to enhance their customer service and sales skills.

Training Coaching Mentoring Sales Training Customer Training Conflict Resolution Program Development Team Leadership Communication

Customer Service and Sales

Comcast

Jan 2021 - Jan 2022 (1 year)

Implemented problem-solving skills to address and resolve customer issues effectively. Provided product information and recommendations to assist customers in making informed decisions. Utilized strong communication skills to provide excellent service and support to customers. Handled escalated customer complaints with professionalism and empathy.

Customer Service Sales Problem Solving Communication Customer Support Product Knowledge Customer Satisfaction Empathy

Appointment Setter

Ney Arias Lora Hospital

Apr 2017 - Jan 2018 (9 months)

Worked closely with the sales team, sharing insights on client needs and helping to align messaging to improve conversion rates. Successfully built rapport with clients quickly, creating a positive experience that increased the likelihood of follow-ups and scheduled appointments. Managed client objections professionally, providing clear and concise information to guide the conversation toward sett